New U.S. Chamber report highlights how technology is helping small businesses grow, compete, and create jobs.
Technology is no longer just a convenience for small businesses. It's becoming an essential part of how they operate, connect with customers, and plan for the future.
According to the U.S. Chamber of Commerce's 2026 Empowering Small Business Report, nearly every small business surveyed uses at least one technology platform, and artificial intelligence (AI) is playing an increasingly important role in business growth.
The report explores how small businesses nationwide are adopting new technologies, improving efficiency, and finding opportunities to expand.
Key Findings
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66% of small businesses now use AI, nearly triple the percentage reported in 2023.
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47% say AI is creating jobs, compared to just 6% reporting workforce reductions associated with the technology.
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84% plan to increase their technology use over the next two to three years.
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95% of AI-using businesses are working to upskill employees, including through on-the-job training.
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Businesses using AI are more likely to report growth in sales, profits, and employment than those not using AI.
What Does This Mean for Wyoming Businesses?
From retail shops and restaurants to professional services and family-owned businesses, technology offers opportunities to work smarter without necessarily growing overhead.
Whether it's using AI to assist with marketing, adopting digital tools to manage operations, or improving customer communication, businesses of all sizes can benefit from exploring new technology.
The findings also reinforce the importance of employee training. As technology evolves, helping employees develop new skills can be just as valuable as investing in new software.
While the report reflects national trends, it provides useful insight for businesses throughout Casper and Natrona County as they consider their own opportunities for growth.
The takeaway? Businesses don't necessarily need the latest technology to succeed, but understanding which tools can make a meaningful difference is becoming increasingly important.
Business owners are encouraged to explore the full report and consider how technology could support their operations, employees, and long-term goals.
Read the 2026 Empowering Small Business Report: https://www.uschamber.com/technology/2026-empowering-small-business-report
